Last updated · 2026-09-18

Cancellation and Refunds

Because you pay after the service rather than before it, there is rarely anything to refund. This is what happens when something goes wrong.

Cancelling a booking

You can cancel any time before the crew is dispatched, at no cost. Message us on Instagram with your booking reference.
If the crew has already arrived and cannot reach the car — no access, no parking, the car is gone — we may ask for a call-out contribution toward the trip.
If we cancel or cannot make the window, you owe nothing and we will offer the next available slot.

If you are not happy with the result

Check the car before you pay. That is what the pay-after model is for.
If something in the agreed scope was missed, tell the crew and they will put it right there and then at no extra cost.
If you only notice afterwards, message us within 24 hours with photos and we will return to redo the affected work.
Where a return visit is not practical, we refund the part of the price covering the work in question.

Damage

If we damage something, tell us immediately and before payment where possible, with photos. We deal with it directly rather than through a claims process.

For any question about this policy, message us on Instagram.