Last updated · 2026-11-03
Cancellation and Refunds
You pay after the wash, so if it does not happen there is usually nothing to pay. The short version: if the fault is ours you pay nothing, and if the wash could not go ahead because of something at your end half the price is due, because the slot was held and nobody else could take it.
Cancelling a booking
- Cancel at least 6 hours before your window and there is nothing to pay — and if you paid in advance, you get all of it back. Message us on WhatsApp or Instagram with your booking reference.
- Cancel later than that, or the crew arrives and cannot do the wash because of something at your end — no access, nowhere to park, the car is gone, nobody answers — and half the price is due (if you paid in advance, the other half comes back). It covers the slot, which was held for you and could not be given to anyone else.
- If the wash does not happen because of us — we cancel, we cannot make the window, the crew or the equipment does not arrive — there is nothing to pay, or all of it back if you paid in advance, and you get the next slot you choose.
If you are not happy with the result
- Check the car before you pay. That is what the pay-after model is for.
- If something in the agreed scope was missed, tell the crew and they will put it right there and then at no extra cost.
- If you only notice afterwards, message us within 24 hours with photos and we will return to redo the affected work.
- Where a return visit is not practical, we refund the part of the price covering the work in question.
How a refund reaches you
- Back the way it came: an InstaPay payment is returned to the same InstaPay account, a Vodafone Cash payment to the same number.
- Within 3 working days of us agreeing the refund. If it has not arrived by then, message us and we will chase it.
- Any transfer fee the payment app charges is ours to absorb, not yours.
Damage
- If we damage something, tell us immediately, with photos, and before the crew leaves where possible. We deal with it directly rather than through a claims process.
For any question about this policy, message us on Instagram.