Last updated · 2026-09-18

Privacy Policy

This explains what we collect when you book a wash, why we need it, how long we keep it, and how to have it deleted.

What we collect

Your name and mobile number, so we can confirm the booking by phone.
The service address, any gate or parking note, and the Google Maps link you share, so the crew can reach the car.
Your vehicle type and optional make and model, because pricing follows the vehicle.
An email address, only if you choose to give one. It is optional and the booking works without it.
Your booking details: the service, add-ons, date, arrival window, price and any notes you add.

No payment details. Payment is cash after the service, so no card or bank information ever reaches this site.
No account, no password. Booking does not create a login.
No advertising or analytics trackers, and no third-party pixels.

We use one functional cookie, and only in the operator dashboard, to keep staff signed in. It is not used for tracking.
Your language choice is part of the page address (/ for English, /ar for Arabic), so no cookie is needed to remember it.
Because we set no advertising or analytics cookies, there is no consent banner. If that ever changes, this page changes first.

Booking records are kept for up to 24 months so we can handle follow-up, disputes and repeat service.
After that they are deleted. A cancelled booking is deleted sooner on request.

Only Lam3a staff, through a password-protected dashboard. We never sell your details and we do not share them for anyone else's purposes.
The site runs on Cloudflare, which processes and stores the data on our behalf as our hosting provider.
When a booking is made, its details — including your name, number and address — are sent to the team's own messaging app so the crew is alerted straight away. That app processes the message on our behalf and for no other purpose.

You can ask for a copy of what we hold about you, ask us to correct it, or ask us to delete it.
Message us on Instagram with your booking reference and we will action it.

For any question about this policy, message us on Instagram.